Privacy notice

Last updated: 10 October 2026

This is an English translation of our aviso de privacidad, provided for our English-speaking students. If the two versions ever differ, the Spanish version applies.

1. Who is responsible for your data

[Full name of the data controller], who runs the language school Entre Idiomas (including its English classes and Spanish Lessons Chapala), with an address at [Address], Chapala, Jalisco, Mexico, is responsible for processing your personal data under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares). You can contact us at info@entreidiomas.mx.

2. What data we collect

• Identity and contact: your name, WhatsApp number and, if you give it to us, your email address.
• Learning profile: your age range, your level in the language you're studying, your goals, the course you're interested in, and your preferred times and format.
• If you're under 18: the name and contact details of your parent or guardian.
• Optional work details: the name of your company and whether it's interested in classes for its team.
• How you heard about us and, if relevant, who recommended you.
• During your classes: attendance, payments (amount, date, method and receipt number), learning progress and your feedback on the classes.

We don't collect sensitive personal data, such as health information, religion or ethnic origin. We don't store full bank card numbers.

3. What we use your data for

Purposes needed to provide our service

• Contacting you, booking your free level check and answering your questions.
• Enrolling you, placing you in a group at your level and organising your schedule.
• Recording your attendance, payments and progress, and sending you receipts, class notes and homework.
• Managing your free classes, referrals, packages and renewals.
• Meeting our tax and legal obligations.

Optional purposes, which need your consent

• Sending you information about new courses, dates and offers by WhatsApp or email.
• Publishing your comments or reviews, with your first name only, on our website or materials.
• Inviting you to surveys to improve our classes.

You can say no to these optional purposes at any time by writing to info@entreidiomas.mx. Saying no doesn't affect your classes.

4. Who we share your data with

We don't sell or rent your data. To run the school we use service providers that process data on our behalf and follow our instructions: Google (forms, spreadsheets and storage), Meta's WhatsApp (messaging) and Hostinger (email and website). Some of these providers may store information outside Mexico.

Our accountant may process the payment details needed for our tax obligations. We only share your data with authorities when the law requires it, or with anyone else if you give us your consent.

5. How long we keep your data

We keep your data while you're a student and for up to 2 years after your last class. Payment records are kept for as long as tax law requires. If you registered but didn't enrol, we delete your data after 12 months.

6. Your rights: access, rectification, cancellation and objection

You have the right to know what data we hold about you (access), to correct it (rectification), to ask us to delete it (cancellation) and to object to its use for certain purposes (objection). These are known in Mexico as your ARCO rights. You can also withdraw any consent you've given us.

To do so, email info@entreidiomas.mx with:

• your name and a way for us to reply;
• the right you want to exercise and a clear description of the data;
• a copy of your ID, or your representative's ID together with the document that proves they represent you.

We'll reply within the time limits set by law.

7. Minors

If you're under 18, we need consent from your parent or guardian to process your data. They can exercise the rights in this notice on your behalf.

8. Website and cookies

Our website, entreidiomas.mx, doesn't use its own cookies or any tracking or advertising tools. To display its fonts, the site loads files from Google Fonts, so your browser connects to Google's servers. Any sign-up forms we use run on Google Forms, which is also covered by Google's privacy policies.

9. Changes to this notice

If we change this notice, we'll publish the new version on this page with its update date. If the change is significant, we'll let you know by WhatsApp or email.

10. Authority

If you believe your right to the protection of your personal data has been violated, you can contact the Secretaría Anticorrupción y Buen Gobierno, Mexico's authority for personal data held by private parties.